Return & Refund Policy

Last updated: October 6, 2026

What can be returned

You may return sauna accessories within 30 days of purchase, provided they are unused, undamaged and in their original packaging.

Returns are made in person at our showroom at 2012 US-8, St. Croix Falls, WI 54024. Please email mail@soderlundswoodmill.com or call (651) 246-4085 with your order number before you come in, so we can check the item is eligible.

There is no restocking fee on unused items.

Saunas, sauna heaters and stoves, and our woodwork — log swings, outdoor log furniture, cedar picnic tables, log railing, carved signs and chainsaw carvings — are not returnable once supplied, other than under the damaged or faulty goods section below or the warranty in our Terms of Service.

Refunds

Once we have received the returned item and checked it, we will issue your refund to the original payment method. PayPal payments are refunded through PayPal; card payments to the original card. Cash and check purchases are refunded by check.

Where a purchase was financed through Wells Fargo Retail Services, a refund is applied to your finance agreement rather than paid to you directly.

Custom and made-to-order items

Chainsaw carvings, custom builds and any item made or modified to your specification are final sale and cannot be returned unless faulty.

Damaged or faulty goods

Please inspect your delivery before signing. If anything arrives damaged, note it on the delivery paperwork and contact us within 30 days with photographs. We will repair, replace or refund at no cost to you.

Cancellations

An order can be cancelled without charge up to the point at which we place it with our distributor. Once the order has gone to the distributor it cannot be cancelled, unless the item was held in our own stock.

Showroom purchases

All purchases are treated as showroom purchases and are covered by this policy on the same terms.

Your legal rights

This policy sits alongside your rights under Wisconsin and Minnesota consumer law and does not replace them.